ViaVela Terms of Service

DRAFT — for U.S. (Nebraska) counsel review. Not legal advice and not final. Have a licensed Nebraska attorney review before publishing. These Terms cover end users of the Product's end-user-facing surface (see the Product Schedule for what that surface is for the Business's Product). The Business's own contract with ViaVela is the separate Subscription Agreement. Company master (2026-09-05). Product-specific terms are supplied by the Product Schedule named in the Order; jurisdiction riders (Puerto Rico) are applied by jurisdictions/PR.md. Attorney review required before use.

Last updated: 2026-07-10

1. Who we are

The ViaVela end-user experience (the "Service") is provided by ViaVela Solutions LLC ("ViaVela," "we," "us"), a Nebraska limited liability company, on behalf of the business you are dealing with (the "Business"). "Business" means the business that subscribes to the Product and that you deal with — a salon, a property-management company, a landscaping company, a clinic, or a repair shop, as identified in the applicable Product Schedule. "Product" means the ViaVela software application(s), surfaces, and features identified in the Product Schedule named in the applicable Order. By using the Service, you agree to these Terms. If you do not agree, do not use the Service.

These Terms cover end users of the client-facing booking/self-checkout portal.

2. The Service

The Service lets you use the end-user features the Business has enabled in its Product — for example requesting and managing appointments, viewing your account or records the Business keeps for you, submitting requests, and paying the Business — as described in the Product Schedule. ViaVela provides the software; the Business provides the services. The services performed, pricing, cancellation and refund policies, and any waivers or house rules are between you and the Business.

3. Eligibility

You must be at least 18 years old (or have a parent/guardian's consent and supervision) to use the Service or to act on another person's behalf. You are responsible for the accuracy of the information you provide.

4. Bookings, requests, cancellations, deposits

4.1 A booking or request you submit through the Service is confirmed when the Business (or the Service on its behalf) accepts it. Times and scheduling may be adjusted by the Business. 4.2 Deposits, cancellation windows, no-show fees, late fees, and refunds are set by the Business, not ViaVela. Review the Business's policies before you book, request, or pay. 4.3 If the Business requires you to accept a liability waiver or similar acknowledgment, you must read and electronically sign it before the related booking, check-in, or request is completed.

You sign by typing your name. Your typed name, the date/time, and the waiver version are recorded as an audit trail.

5. Payments

5.1 The Business accepts the payment method(s) described in the Product Schedule. Where card or digital-wallet payments are enabled, they are processed by a third-party payment processor under that processor's own terms. ViaVela does not store full card numbers (PAN) or card security codes (CVV); card data is handled directly by the processor (processor-hosted / SAQ-A posture).

The Business accepts payment by cash and, where enabled, card or digital-wallet payments (for example, Stripe).

5.2 Charges, applicable state and local sales tax, and any tips or gratuities are set and collected by the Business. Disputes about a charge or service should be raised with the Business.

6. Your content & conduct

You agree to provide accurate information and not to misuse the Service, including by interfering with it, attempting unauthorized access, or submitting unlawful content. You grant ViaVela and the Business permission to use the information you submit to provide the Service (see the Privacy Policy).

7. Messaging

7.1 If you provide contact information (phone and/or email — both optional), the Business and ViaVela may send you transactional messages related to your booking, request, or account, such as confirmations, reminders, and receipts.

Email is the active messaging channel today; SMS/text messaging is not currently enabled, though message/data rates may apply if and when SMS is introduced.

7.2 Any promotional or marketing message requires your separate, affirmative opt-in consent before it is sent. You may withdraw consent, or opt out of non-essential messages, at any time — by following the unsubscribe instructions in the message, updating your preferences in the Product, or contacting the Business or ViaVela at legal@viavelahq.com. A global do-not-contact request will be honored across the Business's use of the Service.

8. Intellectual property

The Service, including its software, design, and trademarks, is owned by ViaVela or its licensors and is protected by law. We grant you a limited, personal, non-transferable, revocable license to use the Service for its intended purpose.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, VIAVELA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. VIAVELA IS NOT RESPONSIBLE FOR THE SERVICES, PRODUCTS, ADVICE, OR CONDUCT OF ANY BUSINESS OR ITS PERSONNEL.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VIAVELA WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY ACT OR OMISSION OF ANY BUSINESS. VIAVELA'S TOTAL LIABILITY TO YOU FOR ANY CLAIM RELATING TO THE SERVICE WILL NOT EXCEED US$100. Some jurisdictions do not allow certain limitations; in that case the limitation applies to the fullest extent permitted.

11. Indemnification

You agree to indemnify ViaVela against claims arising from your misuse of the Service or your violation of these Terms or applicable law.

12. Changes

We may update these Terms. Material changes will be posted with a new "Last updated" date. Continued use after changes means you accept them.

13. Governing law & disputes

These Terms are governed by the laws of the State of Nebraska, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the Service shall be brought exclusively in the state or federal courts located in Sarpy County, Nebraska (confirm county with counsel), and you consent to the personal jurisdiction of those courts.

14. Contact

ViaVela Solutions LLC — legal@viavelahq.com — P.O. Box 13001, Offutt AFB, NE 68113.