ViaVela End-User License Agreement (EULA) — Puerto Rico

DRAFT — for Puerto Rico-licensed counsel review. Not legal advice and not final. Have a Puerto Rico attorney review before publishing or signing; a professional Spanish translation is also required for consumer-facing use. Fill in bracketed […] items. This EULA governs the installed applications (the Product's staff-facing and personnel-facing applications). Commercial terms (fees, plan, term) live in the Subscription Agreement; end-user-facing use is governed by the Terms of Service. Company master (2026-09-05). Product-specific terms are supplied by the Product Schedule named in the Order; jurisdiction riders (Puerto Rico) are applied by jurisdictions/PR.md. Attorney review required before use.

Last updated: 2026-07-10

IMPORTANT — READ CAREFULLY. By installing, accessing, or using the ViaVela software applications (the "Software") — the staff-facing and personnel-facing applications identified in the Product Schedule — you agree to this End-User License Agreement ("EULA") with ViaVela Solutions LLC, a Nebraska limited liability company, with a mailing address of P.O. Box 13001, Offutt AFB, NE 68113 ("ViaVela"). "Product" means the ViaVela software application(s), surfaces, and features identified in the Product Schedule named in the applicable Order. If you do not agree, do not install or use the Software.

For Venustas, the Software is ViaVela's point-of-sale for salons, barbershops, spas and similar appointment-based service businesses (staff app), client booking + self-checkout portal, and technician app.

1. License grant

Subject to this EULA and any applicable Subscription Agreement, ViaVela grants you a limited, non-exclusive, non-transferable, revocable license to install and use the Software on devices you own or control, solely for your authorized business use and in accordance with the Documentation and your Plan.

2. Reservation of rights

The Software is licensed, not sold. ViaVela and its licensors retain all right, title, and interest in and to the Software, including all intellectual property rights. No rights are granted except as expressly stated.

3. Restrictions

You shall not, and shall not allow any third party to: (a) copy (except one backup), modify, translate, or create derivative works of the Software; (b) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, except to the extent applicable law expressly permits despite this limitation; (c) rent, lease, lend, sell, sublicense, distribute, or provide the Software as a hosted or service-bureau offering to third parties; (d) circumvent or disable any license, plan-gating, security, or usage-metering mechanism; (e) remove or alter any proprietary notices; or (f) use the Software to build a competing product.

4. Licensing & plan enforcement

The Software includes a licensing mechanism that validates entitlements and enforces Plan features and limits. You agree not to interfere with it and acknowledge that an expired, suspended, or invalid license may limit or disable features.

5. Updates

ViaVela may provide updates, which are part of the Software and subject to this EULA. Some updates may be required for continued use.

6. Third-party components

The Software may include third-party or open-source components licensed under their own terms, which are incorporated by reference; in case of conflict, those terms govern those components. Third-party open-source components are used under their respective licenses; a notices file listing them and their attribution requirements is available on request at legal@viavelahq.com.

7. Data

Your use of the Software and the data you process through it is also governed by the Privacy Policy and any Subscription Agreement. You are responsible for your data and for obtaining required consents. ViaVela maintains administrative and technical safeguards designed to align with NIST guidance for the categories of data the Software processes; see the Privacy Policy and Data Processing Addendum for detail. This is a security posture description, not a certification — ViaVela does not represent that the Software is "compliant," "certified," or has undergone any particular third-party audit.

8. Disclaimer of warranties

THE SOFTWARE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, VIAVELA DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. VIAVELA DOES NOT WARRANT THAT THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT ITS TAX/FINANCIAL ESTIMATES ARE ACCURATE.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VIAVELA WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA. VIAVELA'S TOTAL LIABILITY UNDER THIS EULA WILL NOT EXCEED THE GREATER OF THE AMOUNTS YOU PAID FOR THE SOFTWARE IN THE PRIOR 12 MONTHS OR US$100.

10. Term & termination

This EULA is effective until terminated. It terminates automatically if you breach it. On termination you must stop using and delete all copies of the Software. Sections 2, 3, 7–11 survive.

11. Governing law

This EULA is governed by the laws of the State of Nebraska, excluding its conflict-of-laws rules. Any dispute shall be brought in the state or federal courts located in Sarpy County, Nebraska (confirm county with counsel), and you irrevocably consent to personal jurisdiction there.

Puerto Rico users. Nothing in this EULA limits any non-waivable right you have under Puerto Rico consumer-protection law, or the jurisdiction of Puerto Rico consumer authorities, including the Departamento de Asuntos del Consumidor ("DACO") and your right to file a querella with DACO. This EULA does not impose binding arbitration or a class-action waiver on you if you are a Puerto Rico consumer counterparty. (PR counsel to confirm enforceability of this Section 11 against a Puerto Rico end user.)

12. Entire agreement

This EULA, together with any Subscription Agreement and the Privacy Policy, is the entire agreement regarding the Software and supersedes prior understandings on its subject matter.

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